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RETURNS POLICY

We understand that buying online can be quite daunting since you can't touch and try it on before you buy.  That is why we offer a hassle free returns policy.

 

We value our customers at Zyla.com.au and want to ensure you enjoy your online shopping experience and are satisfied with your purchase. If you are dissatisfied with your order in any way, please contact us at info@zyla.com.au within seven (7) days of purchase to discuss an exchange, refund or credit note.

 

We are happy to accept returns that have not been worn, have all the tags attached and are in brand new condition. Please note that swimwear will only be accepted if the hygiene strip is still in place. Any returned product must reach us in its original, undamaged packaging. The customer is responsible for ensuring that the product is packaged appropriately for return freight.

 

The returned item must be received by Zyla within 14 days of purchase.

 

Once the product is received and has undergone a quality control check to ensure the product is in its original condition the new size will be dispatched or a refund credited to your account. If you wanted to exchange your item and the exact same item is not available you may choose a different item (any price difference must be paid by you, or refunded by us if the new item is cheaper than the original purchase.)

 

If Zyla quality control notes that the item has been damaged or worn we reserve the right to return the item back to you with no refund or exchange.

 

Sale items: For sale goods or discount codes we are unable to offer a refund, however you are welcome to exchange or have a store credit issued to you, unless otherwise stated in the sale promo.

 

Gifts: If you are purchasing a gift for someone please contact us and we will arrange a longer returns policy. Christmas gifts purchased during November and December may be returned for refund or exchange within 14 days of Christmas Day, subject to the above conditions.

 

Credit note: If you elect for a credit note (store credit), this enables you to purchase something later from Zyla.com.au to the same value of the returned item (excluding the postage and handling costs). There will be no expiry date on your credit note.

 

Please note, when returning your item we strongly recommend that you use a postal service which is able to trace the whereabouts of your goods, ensuring it reaches us safely (i.e. registered post). It is your responsibility to ensure the goods arrive safely to the return address. Unfortunately any item that goes missing in the post will not be credited. We will contact you via email as soon as we receive the goods to notify you of the exchange/refund.

 

We regret that we are unable to refund the original postage and handling costs, unless the item was faulty or not as ordered. You will also be responsible for the cost of the return postage. However, outward shipping will not be charged to you on your first size exchange.

 

Click here for terms and conditions, including delivery costs.