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Thank you for visiting zyla.com.au. By accessing, using or browsing this site, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions. If you do not agree with any of these terms and conditions of use, please do not use this site. All information is subject to change without prior notice, so please ensure that you re-read our terms and conditions before making each purchase.

 

 

Site material, information and content

Whilst we do our best to ensure that information on the site is correct, Zyla does not warrant or represent any information viewed and accessed on the site as accurate, current and/or complete. Zyla does not in any circumstance accept any liability for error or omission.

 

Product displays

While we attempt to display as accurately as possible the colours of the products shown on our site we cannot guarantee that the colour you see match the product colour exactly. The colours you see will depend on many factors, including your monitor or printer.

 

Sizing charts

Sizing varies from label to label, and where possible we have included size charts in item descriptions. We ask that you check sizing, pictures and descriptions carefully before purchasing. If you have any questions regarding size, we will be more than happy to help you.

 

Availability of products

Zyla will endeavour to make the products available for purchase from the site at all times. However from time to time, due to heavy demand or factors beyond our control, Zyla may render the products temporarily or permanently unavailable. We will endeavour to notify customers if this will affect their orders in any way.

 

 

Orders

Online orders will be completed once checkout proceeds through the secure payment system. An automatic e-mail confirmation of the order will be sent to the customer's registered email address. A hard copy of the tax invoice in respect of the purchase will be sent with the item when dispatched.

 

Zyla reserves the right to review and/or to cancel orders containing information that cannot be verified.

 

Zyla reserves the right to refuse or cancel any order when (a) products are unavailable for any reason; (b) an order placed through the site has not been received by Zyla for any reason; (c) full payment for the order has not been received by Zyla from the customer; (d) order received that may or is involved in any fraudulent activity.

 

 

Pricing

The price as it appears on this website is a representation of the price and is not binding if an error has been made. All prices listed on Zyla.com.au are listed in Australian Dollars (AUD) and are exclusive of delivery charge.

 

Prices indicated on the site include Australian Goods and Services Tax (GST). When goods are sold for export, these are exempt from this tax. This reduction is not available to Australian residents.

 

 

Payment options

You may elect to pay for your purchase in one of the three ways listed below:

1. via our secure online payment process. We gladly accept Visa and MasterCard. [Note: this option is not available until September 2008] 

2. via PayPal’s secure online payment process.

3. via direct deposit into our bank account. 

 

1. When paying via our secure online payment process.

Payment will be cleared from your account upon receipt of your order. Payment processing will not begin if you have not filled in all the information required on the online order form.

 

The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, Zyla will not be held responsible for any non-delivery.

 

Once payment has been accepted, we will email you an order confirmation and tax invoice to your nominated email address.

 

2. When paying via PayPal’s secure online payment process.

This is another safe way to pay for your purchases. We do not see your credit card number or bank account details which limits the risk of fraud and identity theft. PayPal also offer coverage of up to $3,000 with PayPal Buyer Protection. Terms & conditions apply. Go to www.paypal.com.au for more information. You do not have to sign up with PayPal to pay through PayPal.

 

3. When paying via direct deposit into our bank account.

You will need to either transfer your money from your bank account or go into a Commonwealth Bank branch to deposit the money directly into our bank account. Please note with this method there may be a delay in your delivery as it could take up to three working days for the money to appear in our account.

 

 

Security

Zyla takes every precaution to make our site as secure as possible. Zyla follows the industry standard, Secure Sockets Layer protocol, “SSL”, for the transfer of sensitive data over the internet. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record.

 

Credit Card Fraud
We use E-Gateway as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.

 

 

Delivery

We dispatch all orders within 24 hours of receipt of payment, ensuring you receive your order as quickly as possible.

 

All customers within Australia will be charged a flat postage fee of $8.50 per order.

 

Any purchases made within Australia will be delivered by express post.  Orders placed and paid for before 2.00pm will be shipped via express post the same day, which means in most parts of Australia you will receive your parcel the next business day.

 

Please allow for public holidays and weekends when waiting for your order. Although every effort is made to get your items out to you on the same day your payment clears, Australia Post do not deliver on weekends or public holidays.

 

To ensure prompt delivery, we recommend your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.30 pm. If the package is too large for the post box and there is no one home to collect it, a calling card will be left by Australia Post. You will then be required to collect the item from your nearest Australia Post Office. Zyla does not accept liability for a delay in the event that there is no one to receive the order at the delivery address.

 

If you require special delivery instructions for your goods you will be able to enter these details during the checkout process. (For example, perhaps the goods must be left at the reception of your workplace, or the mailbox is located down the side lane). We can also deliver items to a different recipient (ie. for a gift) just make sure you specify their correct address in the checkout process.

 

Please note if there is any foreseeable delay in the delivery of your order, you will be contacted by a member of the Zyla team.

 

International orders

New Zealand orders are a flat postage of AUD $15.00. All other international countries, the flat postage rate is AUD $30.00. Orders are shipped via Air Mail, and can take anywhere from 3-10 business days to arrive.

 

Zyla will not be held responsible for any additional taxes incurred by your country. Zyla does not have any control over any additional charges which may occur. The customer should check local custom procedures regarding taxes.

 

 

Returns, exchanges and refunds

Please refer to our returns policy.

 

 

Privacy policy

Please refer to our privacy policy.

 

 

Copyright and trademark

All material contained within the site including images, icons, logos, graphics, illustrations, text elements, site design and functionality are the copyright of Zyla.

 

Zyla is proud to feature several fashion designers throughout our website. Please be aware that each of the company's trademarks, brand/product names, product photos and logos displayed on this web site are used for identification and information purposes only and are registered trademarks of their respective owners who reserve all of their rights and ownership. 

 

Material from zyla.com.au may not be copied, downloaded, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modifications, alterations, or any types of changes of the materials or use of the materials for any purpose other than your own personal; or non-commercial home use, is a violation of the copyrights and other property rights held by Zyla, or affiliated companies, or by other third parties. Nothing in this site grants you any license or right to use any Trademark displayed on this site without the written permission from the owner of the Trademark.

 

 

General

These terms and conditions and your use of this site shall be governed by and construed in accordance with the laws of New South Wales, Australia.